Vulnerability Disclosure Policy

Introduction

At Mindlance, security and privacy are our top priorities. We appreciate and encourage responsible security research to identify vulnerabilities that could impact our systems, users, or data. This policy outlines how researchers can report vulnerabilities and how Mindlance commits to addressing them in a transparent and ethical manner.

Scope of the Policy

The following assets fall under this policy:

Category

Covered in Scope?

Examples

Websites & Applications

✅ Yes

Mindlance official site, client portals

Internal Systems

✅ Yes

Platforms handling sensitive data

Third-party Services

⛔ No

Services not directly controlled by Mindlance

Social Media Accounts

⛔ No

LinkedIn, Twitter, other brand pages

Reporting Guidelines

Security researchers are expected to follow these steps when reporting vulnerabilities:

  1. Detailed Submission: Provide a clear explanation, including steps to replicate the issue.
  2. Ethical Conduct: Avoid exploiting the vulnerability for unauthorized access or data extraction.
  3. Confidentiality: Do not publicly disclose the vulnerability before Mindlance has resolved it.

Preferred Disclosure Channels

Vulnerabilities should be reported via the official email id : ciso@mindlance.com

Mindlance’s Commitment to Security Researchers

Stage

Action Taken

Expected Timeframe

Acknowledgment

Confirmation of receipt

Within 5 business days

Assessment

Severity analysis

Within 7 business days

Fix Deployment

Patching and updates

Based on risk level

Researcher Credit

Optional public recognition

Upon resolution

Legal Protections

Mindlance assures security researchers that:

  • No legal action will be taken against those who follow this policy in good faith.
  • The researcher may be publicly acknowledged if they opt-in for recognition.

 

Public Disclosure Process

Once a reported vulnerability is resolved, Mindlance may work with the researcher to disclose details of the issue and fix. This will be done responsibly to prevent exploitation.

Policy Amendments

Mindlance reserves the right to update this policy. The latest version will be available on our official website.